- Brand Name: SAMSUNG
- Color Name: Black
- Speaker Type: Subwoofer, Soundbar
DIRECT FULL ARRAY 16X* (75", 65" & 55"): Fine control of the lighting zones behind the screen, further improve the richness of the blacks to whites.; ULTRA VIEWING ANGLE: Engineered to reduce glare and enhance color,...
This is a gorgeous TV. There's almost no visible DSE. I swear the picture is better than my Q90R. But my unit had a dead pixel about an inch down from the center of the screen. I replaced it and had about a week of bliss until the replacement suddenly sprouted a bad pixel as well. At least this one is off center.I discovered today that the dead pixel is actually just a speck of dust or some other contaminant that's partially blocking 4 pixels in my panel. I got it to move by tapping the screen, but it just dropped down about 12" and blocked another 4 pixels closer to the center of my panel (or another speck appeared). I haven't been able to dislodge it again, unfortunately. I learned this by putting my cell phone on 10x zoom and inspecting the individual pixels; the defect disappears off angle, meaning the pixels themselves aren't stuck or dead.I've gone through six 49Q80Ts and two 55Q90Ts now (yes I'm stubborn), all of which had at least one dead pixel (well, dust particle), some more than a dozen. That's unacceptable on TVs that costs $1,000+. I think there's a manufacturing problem, like a clean room that's not clean, or I've just been very unlucky.06/4/20 - I tried a third Q90T direct from Samsung. 3 dust particles on this one, blocking about 12 pixels. After 9 sets I don't think it's just bad luck--there's something wrong with Samsung's manufacturing process. I wonder if other people are getting defective sets as well.
My router password is 9 charactors-the TV only accepts 7. No one at samsung can figure this out. They offered to send a tech but for a TV I've owned for 3 hours- atrocious. They rec an App (smart things)on TV startup but customer service admittedly has no knowledge of this and had no idea of anyone @ Samsung who could figure this out. I am left with a dumb TV that I need to transport back to UPS. Third attempt-told TV probably didn't really have Alexa built in and I should just use Alexa that I previously owned. Finally I should go to major electronics outlet and pretend to be buying the TV in order to get advice on TV!. They apparently have no experts/engineers who can offer advice ( I understand this is a new model so customer service is still "behind the curve"). This sounds crazy until you own this lemon of a TV
Do not buy. Day 1- TV was making loud popping and clicking noises from the back. Contacted Samsung support- they told me that its fine, normal thermal noises. 3 days later- sound from TV stopped working. Worked for few seconds when TV turned on, made the popping noise and the sound stopped working. TV got broken in less than a week of use. Will never buy Samsung again. Returned the TV. Read online that the popping and clicking noises are very common on Samsung TVs- I guess they don’t bother to figure out the obvious defect