Sony XBR-49X800G 49″ 4K UHD LED Smart Android TV with HDR (2019)

★☆☆☆☆ Model: XBR-43X800GJust wanted to warn everyone that Sony is shipping 2019 Android TV's with Android TV OS 7.0 from 2016 and no upgrade is available through the TV or on Sony's website.Why should I care, you ask? Imagine for a minute if your shiny new iPhone XS came with IOS 9. It means that the TV is running an old OS with an obsolete version of the user experience and missing features instead of the new one being advertised by Sony and Google.In other words, classic bait and switch.I'm trying to decide who is more at fault here... Sony for shipping a new TV with a 3 year old OS or Google for allowing this anti-consumer behavior from their partners.This is definitely going back to Amazon. I'm getting a non-Sony TV with an nVidia Shield for less money and a much better experience.I recommend that everyone steer clear of 2019 Sony Android TV's until they can treat the platform and their customers with some respect.

★☆☆☆☆ When I was researching what TV to buy I was told by Sony (directly in a chat) that this TV would update immediately to Android Version 8.0 (Oreo) as soon I connected it to the network. It did not.I contacted Sony. They told me to allow 2 to 3 weeks for the update. It has been nearly 4 weeks. Still no update.The TV itself looks great and works great but I bought it based on the fact that it would be running the latest version of Android and Sony told me (before my purchase!) that it would be. It is NOT. It is running version 7.0. Sony completely misled me (FALSE information) and Sony did not resolve the problem.

★★★★★ My dog was playing with a heavy rope toy and it grabbed another toy which was whipped into the screen of my TV. Screen broken, TV destroyed, bad doggie. So I replaced it with one of these X800Gs. When I hung it I noticed that the screen was pulling away from the frame at the top, leaving a small narrow space with bright light coming through. Whatever caused that damage also put an anomaly in the picture so when the picture was very white, you could see dark images in the picture. So I called Sony thinking that they would apologize and send a replacement, or at least send someone from a service center near me to investigate. Instead they told me they would do nothing and that I most likely did it when I hung it (I'm in AV - I know how to hang a TV...) I asked to speak to a supervisor and the guy said there was nobody who would give me a different response. When I asked if they were ready to lose a customer for life for under a grand, he said sorry nothing I can do... So I hung up, got on Amazon's site, looked up the order, and of course they made the replacement as easy as pie. Makes me want to buy everything through Amazon, and I guess that's the point. Anyway, as bad as Sony's customer service is, their TVs are pretty good and this one is no exception. Great picture, nice user interface.